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Posted: Saturday, March 11, 2017 12:13 PM

Job Description:/h3:
Primary Job Functions:
:Excellent customer service skills with external and internal customers.
:Respond to and resolves inquiries from customers, Sales Agents, Area Sales Managers, and Field Service Engineers regarding technical issues.
:Travel to customer sites as needed to resolve technical issues that have not been resolved by the FSE (call escalations).
:Research and analyze field reports and maintenance checklist to ensure all problems and pending issues are solved.
:Ensures that continuous telephone support is available to customers as well as FSEs who are in the field.
:Analyse technical problems to ensure that the Customer Support Coordinator sends the necessary parts and/or the appropriate FSE.
:Interface with Product Support Experts and Engineering to help the resolve technical problems identified in the field.
:Research and provide solutions to unresolved long:term or repeat problems by contacting the responsible Product Support Expert (PSE) within Tomra and our suppliers.
:Ensures that solutions are both technically and commercially correct in order to meet the customers needs and TOMRAs profitability.
:Reports technical and engineering problems to the TOMRA organization and follows up with resolutions.
:Examines and analyses long term unsolved or repeat problems by meeting with appropriate
personnel/department and working out action plan.
:Makes on:site service visits to expedite resolution to long:term problems.
Required Skills/Abilities:
:Excellent customer service skills with external and internal customers.
:Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
:Ability to write reports, business correspondence, and procedure manuals.
:Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
:Familiarity with travel procedures, geographical locations, customer service practices.
:Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
:Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Physical Requirements:
:Job requires frequent bending, kneeling and standing
:Lifting of up to 80 lbs.
:Working in confined spaces.
:Ability to drive for long distances
:Ability to distinguish between the full range of colors in the color spectrum
:No major food allergies that would impede on the job requirements
Work Environment:
:Ability to work in Food processing plants, farms, cold storage facilities, and outside in high/low temperatures
:Good working knowledge of Microsoft Office applications, including Word, Excel, and Outlook.
:Strong analytical thinker and ability to communicate procedures in detail via phone or email.
:A Bachelors degree in electrical, electronic, mechanical, mechatronics, sustainable manufacturing, or industrial engineering is preferred.
:Initial training will be provided at multiple TOMRA locations, ranging from several weeks to several months, depending on experience
:Extensive domestic and international travel, with up to 40
:Must have or be able to obtain a valid passport.
:Ability to drive without restrictionsCompany Description:/h3:
TOMRA Sorting Solutions is a multi:national organization and a leading provider of sensor based sorting and processing technology for the fresh and processed food industries. Developing state:of:the:art technologies, optimizing customers production flow, and helping to deliver consistent high quality output have been our strengths for more than 30 years in the food industry. Our US Food division is based in Sacramento, CA. and we are always seeking talented and passionate individuals to join our organization.


• Location: Sacramento, west sacramento

• Post ID: 13763455 sacramento is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017