Posted: Monday, November 6, 2017 8:22 PM
Job Description Kimball Equipment Company is a leader in the Aggregate Crushing and Screening Industry and is looking for a highly motivated individual for the position of Inside Parts Sales at our Rancho Cordova location. We are seeking a new team-member with strong people skills and hopefully some experience in the construction industry. Industry experience is not required, but the ability to quickly assimilate new information is a must! The most qualified candidate for this position will: -Be able to communicate effectively with other employees and customers over the phone, through email and in-person. -Be self-driven through the pursuit of producing positive results. -Possess exceptional customer service skills. -Be highly attentive to detail with a strong sense of urgency and the ability to multitask. Position Responsibilities: Responsible for assisting outside sales representatives in nurturing customer relationships and ensuring a high level of customer service. Responsible for helping coordinate service jobs with outside sales representatives, customers, and service technicians to ensure all service orders are handled expeditiously. Responsible for parts and service order processing: -Accurate, and up to date knowledge of the part systems for all manufacturers represented by the dealership (ie, understands all the features and benefits of all parts sold). -Able to determine pricing and discounts for all parts according to the company standards. -Understands and employs good selling techniques, including conveying a professional and positive manner over the phone. -Knowledgeable about the computer systems used by parts department. -Acts as a facilitator for service technicians in finding and sourcing the parts that they need. -Remains aware of all order statuses, keeping customers aware of any issues or the time frame in which the order will be fulfilled. -Finds solutions for any issues that may arise within the department. -Follows all policies and procedures as specified in the company handbook and as directed by the location manager. -Maintains high employee morale. -Attains short and long term objectives with good management/planning.
• Location: Sacramento
• Post ID: 20043052 sacramento