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Posted: Monday, February 5, 2018 1:27 AM

**Systems Analyst 4-Support** **Preferred Qualifications** ORACLE'S ADVANCED CUSTOMER SUPPORT SERVICES Sr Oracle DMA - Exadata Onsite Customer Support Role in Sunnyvale, CA Oracle's Advanced Customer Support Services (ACS) delivers expert-level Support Services remotely and at the customer site. These services help customers with managing and maintaining their Oracle environments, allowing for more proactive service and problem avoidance. Oracle's Advanced Customer Services lets customers plan for system maintenance and enhancements, helping them to not only prevent problems but also to minimize risk. As a member of the Oracle ACS Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Preferred Skills: Oracle Exadata DMA Preferred Skills: Oracle Exadata DMA Systems Support for Exadata: Advanced Technical Guidance and Assistance . Patch Plans and patching best practices assistance with Patching in partnership with Platinum Patch analysis Critical SR Help Assisting with Migration Strategies Analyzing the database behavior Performance tuning the sql's RCA for failed jobs Best practices in tuning the database and sql's Product analysis, customer instance to Oracles Product Management and Engineering Configuration Analysis, parameter tuning Extensive knowledge in Exadata Database Administration and Administration including Oracle Golden Gate, RMAN, Oracle Data Guard, Oracle Key Vault, Oracle PL/SQL, Oracle Enterprise Manager Coordinating with customer / Oracle Support / Oracle ACS offshore team - working with the TAM Updating customer and Oracle stakeholders with regular calls and status reports working with the TAM Assistance with MAA architecture Advanced Proactive Operational Assistance . Database and system administration . Application database administration for your Oracle applications . Application server administration for Fusion Middleware . Database and storage performance tuning . Backup and restore operations . Recommendations for operational practices . Applications server performance and load balancing for Fusion Middleware . Operational troubleshooting and root cause analysis . Change management and patching processes . Advice and guidance with projects and critical change events . Runbooks and documentation preparation . Technical assistance for your helpdesk . Operational workarounds . Database and system scripting . Disaster/database recovery (including data-unloader) Advanced Technical Guidance and Assistance . Installation and configuration . Patching . Technology and software lifecycle guidance . Functionality guidance . Research issues and provide recommendations . Oracle product clustering and Real Application Clusters ("RAC") advice and guidance . Database and system partitioning . Emergency technical advice and guidance for system outages Advanced Proactive Operational Assistance . Database and system administration . Application database administration for your Oracle applications . Database and storage performance tuning . Recommendations for operational practices . Applications server performance and load balancing for Fusion Middleware . Operational troubleshooting and root cause analysis . Change management and patching processes . Advice and guidance with projects and critical change events . Runbooks and documentation preparation . Technical assistance for your helpdesk . Operational workarounds . Database and system scripting . Disaster/database recovery (including data-unloader) Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law. **Detailed Description and Job Requirements** As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice. Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor * s and Master * s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle * s core products, applications, and tools. **Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.** **Job:** Support **Location:** US-CA,California-Pleasanton **Other Locations:** US-California **Job Type:** Regular Employee Hire **Organization:** Oracle

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• Location: Sacramento

• Post ID: 21940547 sacramento
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