Posted: Friday, November 10, 2017 5:38 PM
Job DescriptionTitle: Help Desk AssociateType: ContractLocation: El Dorado HillsTimeframe: Immediate Launch Consulting is currently seeking a Help Desk Associate resource that will be responsible for remote support to users with technical problems. Project Description: Provides support (via telephone), diagnostics and troubleshooting of microcomputers, network services and related peripherals to local and remote access users Provedes end-user support and general training (via telephone) in the use of various software packages and in-house developed software Provides case status updates and metric reports to managmeentQualifying Skills: 2-5 years of professional experience in a related field Strong customer service skills via telephone Active Directory experience Windows troubleshooting Office 365 troubleshooting VPN troubleshooting Company DescriptionWe fuel unlimited growth, by providing future-forward business insight, customer engagement expertise and technical solutions that help businesses and people go further, faster. When someone has a good idea, we make it fly!Launch Consulting, founded in 1995, is one of the largest privately held custom software development firms on the West Coast, Launch Consulting's talent team possesses an unparalleled level of knowledge and expertise to solve its client's most complex business problems with technology solutions across the following practice areas: Custom Software Development, IT Networking and Technical Staffing.
• Location: Folsom, Sacramento
• Post ID: 20137977 sacramento