Posted: Tuesday, October 31, 2017 7:32 PM
Job Description To support the operations of the association through customer support at the onsite facility which may include front desk reception duties, facility reservations and administrative functions. PRINCIPAL PERFORMANCE REQUIREMENTS include the following. Other requirements may be assigned. Coordinate and Administer Facility Usage * Assist in providing new and replacement access cards to residents. * Assist in monitoring adherence to facility policies and guidelines. * Respond to homeowner inquiries regarding facility usage. * Responsible for registering, recording and monitoring facility rentals. * Assist in the implementation of all Association and FirstService Residential sponsored community events when requested. * Demonstrate and monitor the operation of the multi-media equipment by homeowners and their guests. Fiscal * Responsible for collecting all revenue received from facility rentals and card access registration, adhering to company policy (no cash accepted). Administrative * Responsible for front desk operations. Including but not limited to telephone, clerical activities, interfacing with residents, and other duties as necessary. * Handle customer service calls and issue corresponding work orders, in accordance with established procedures. * Receive all material delivered to the onsite office, process it, and forward to the responsible parties. * Handle all aspects of issuance of resident identification access cards, resident registration, and maintain appropriate computer and paper files. * Maintain lost and found depository. * Monitor and report any violators of the policies and guidelines to the General Manager or the Assistant Community Manager. * Handle all functions outlined in the Procedural Manual. * Must be able to handle multiple tasks concurrently. * Maintain parking logs daily and process parking violation tickets received from patrol service. * Assist in the processing of Architectural Applications by ensuring that applications are properly and completely filled out before forwarding to the Architectural Review Committee. * Assist in the processing of CC&R violations by maintaining records in Connect and preparing notices of violation. HOURS: Friday, 9:00 pm to 6:00 pm Saturday and Sunday, 9:00 am to 1:00 pm, October through May Saturday and Sunday, 12:00 to 4:00 pm, June through September Some flexibility is available and some is expected. Pay Rate: $13.00/hour Company Description FirstService Residential is North America’s largest manager of residential communities and the preferred partner of HOAs, community associations and strata corporations in the US and Canada. FirstService Residential’s managed communities include low-, mid- and high-rise condominiums and cooperatives, single-family homes, master-planned, lifestyle and active adult communities, and rental and commercial properties. With an unmatched combination of deep industry experience, local market expertise and personalized attention, FirstService Residential delivers proven solutions and exceptional service that add value, enhance lifestyles and make a difference, every day, for every resident and community it manages. FirstService Residential is a subsidiary of FirstService Corporation, a North American leader in the property services sector. For more information, visit www.fsresidential.com.
• Location: Sacramento
• Post ID: 19895337 sacramento